FAQ & RETURN POLICIES

WHEN WILL MY ORDER BE SHIPPED? 

Your order will be shipped within 24 hours of placing your order Monday to Friday.

WHERE DO YOU SHIP TO?

We ship to Canada and the United States! 

Eligibility for Refund:

We strive to ensure customer satisfaction with every purchase made on our OYF Warehouse website. However, refunds will only be provided under the following conditions:

  • The item(s) must be returned within 10 days of the purchase date.
  • The item(s) must be unused, unworn, and in the same condition as received.
  • The original packaging must be intact.

 

Return and Exchange Policy: WITHIN CANADA

Please email warehouse@oxygenyogafitness.com with first and last name, Order #, items for return, and if you would like to exchange, return for store credit or eligible for full refund.

Please use any postal service and our PO Box 21056 Rpo Square Maple Ridge, British Columbia V2X 1P7. 

At the OYF Warehouse, we want you to be fully satisfied with your purchase. However, if for any reason you are not happy with your product, we offer the option to return for store credit or exchange items under the following conditions: Please see policy on full refund eligibility. 

• Returns/Exchanges: Customers are responsible for initiating all returns or exchanges. You may return or exchange items within 30 days of purchase, provided the product is unused, in its original packaging, and in resalable condition.


• Shipping Costs: The cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels for refunds or exchanges. If an exchange is requested through warehouse@oxygenyogafitness.com, customer is responsible for purchasing the return label. We, at the OYF Warehouse, will cover the exchanged item shipping cost. 


• Refunds: Once the returned item is received and inspected, we will process your refund. Please note that original shipping costs are non-refundable.

Return and Exchange Policy for United States:

All above applies: Please email warehouse@oxygenyogafitness.com with an exchange or return- IF request for refund (please see policy on eligibility for refund).

Please email warehouse@oxygenyogafitness.com with first and last name, order #, items for return, and if you would like to exchange, return for store credit or eligible for full refund.

Duties and Other fees: We at the OYF Warehouse, are not responsible for any duties or fees that may accumulate through the process. 

The customer will need to use a postal service to ship their returns: PO Box 21056 Rpo Square, Maple Ridge, British Columbia V2X 1P7 Canada.

If you have any questions regarding our return and exchange policy, please contact us at warehouse@oxygenyogafitness.com.